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Customer Success Manager

Modern Football Technology is committed to helping coaches achieve success by providing them with advanced, real-time analytics and self-scout capabilities that transform game planning and play calling. Our platform eliminates manual data entry and enhances decision-making during games with opponent tendencies.  Our commitment is underpinned by a foundation of practicality and innovation, aiming to equip coaches with tools that are not just advanced but also seamlessly integrated and easy to use​.

Key Responsibilities:

We are looking for an outgoing, persuasive Customer Success Manager to join our team. This individual will be responsible for onboarding our customers and ensuring that Modern Football Technology’s reputation for strong relationship building, customer experience, and service in the industry remains an overwhelming competitive advantage.

  • Plan and lead each step of the customer lifecycle with clients, including implementation and training, continuous value delivery, account expansion, and renewal.
  • Build deep relationships with customers, learn and demonstrate how our platform can add value to their program, and collaborate with them to help them achieve their goals.
  • Master product functionality and communicate technical capabilities to prospects and customers.
  • Show up everyday with a +2 mentality
Desired Qualifications:
  • 3+ years in Collegiate Division I athletics.
  • Experience in Customer Success, and/or SaaS.
  • Experience with value delivery and client retention best practices.
  • Self-motivated, results-driven, analytical, and process-oriented.
  • +2 Mentality
  • Excellent communication skills and presence.
What we offer:
  • A role in shaping the future of sports, and a career that grows as the company grows.
  • Access to an elite business network within the sports technology and coaching industries that will support your career path objectives.
  • An exceptional culture of high achievement and teamwork.
  • Supportive and humble colleagues who are some of the top problem solvers and innovators in the game.
  • Financial security through competitive compensation and incentives.
  • A comprehensive benefits package, including medical and company equity.
  • Salary range $55-65K plus commission.

Founded in 2022, Modern Football Technology is a data management and analytics company that helps football programs extract value out of data that is inadequately gathered and underutilized.  Our value is realized in the forms of organizational efficiencies, cost reductions, and competitive advantages.  We have customers from Pro-level to high schools across the US.  As our product suite continues to grow, you will be part of team serving top-tier athletic organizations.

Modern Football Technology is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and take affirmative action not to discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics. This policy applies to all employment practices within our organization, including but not limited to recruiting, hiring, promotion, termination, compensation, benefits, and training. MFT is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email